An elderly widower whose wife died after an accident on holiday has been forced to wait seven months before finally receiving a £20,000 payout due to him from his travel insurer – with The Mail on Sunday’s help.
Peter Hicks, 83, and his wife Jean, 80, who had difficulty walking, were on a cruise in the Mediterranean in July last year when Jean fell, breaking her leg and dislocating her ankle.
They were in a cabin designed for disabled people, but Jean fell while getting out of bed. She was admitted to hospital in Barcelona where her leg was operated on.
The couple returned to Britain after five weeks and Jean was admitted to hospital in King’s Lynn, Norfolk. Her leg became infected, affecting her organs, and doctors amputated it in an attempt to save her life. But tragically she died a month later.
Peter, a retired owner of a heating engineering business, says claiming on his travel insurance was gruelling. ‘The insurer asked me repeatedly for the same information, which brought back all the memories of what had happened to Jean,’ he says.